Help Center

You can always click here: https://www.factoryfast.com.au/account/register, then fill in the required fields and press "Submit".

Simply click here https://www.factoryfast.com.au/account/login to log back into your account - as a returning customer. Alternatively, check the top right corner of the main page (Login or Register) on your next return.

We are available via phone (1300 760 441) and chat  from Monday to Friday (except on public holidays) - 9am to 5pm EST.  

Just click here : https://www.factoryfast.com.au/account/login. Click on Forgotten Password Input your email address and instructions will be emailed to you. Simply follow the instructions and if you are having any problems, just contact us at cs@factoryfast.com.au and we will take care of it for you.

In order to change your password, please follow these steps: 

1. Login to your account. 

2. Select "My Account" from the top navigation bar. 

3. Select "Change my Password" to change your password. 

If you are having trouble logging, in you may follow this link: https://www.factoryfast.com.au/account/login.

Please note that both your email address and password are CASE SENSITIVE meaning that your keyboards 'Caps Lock' key or holding down the 'Shift' key may be affecting things. If you are having still having problems after trying again, please choose forget password at www.factoryfast.com.au/account/login or simply contact us so we can assist.  

If your email address has already changed or you have a new one, you may just simply register it anew.

As all sales transactions are recorded under the details that are being used by our customers at the time of purchase, we are unable to simply make the changes as that will impact the sales/transaction history.

We regularly send out newsletters for our latest FactoryFast.com.au products and promotions. To subscribe simply go to this link and enter your email address: https://www.factoryfast.com.au/apps/ff/newsletter.

If you are experiencing difficulty unsubscribing from the link in the newsletter, simply follow the steps below: 

1. Please check your latest FactoryFast.com.au email newsletter and note the exact email address it is being sent to you. 

2. After you've checked, submit this email address at our unsubscribe page located at https://www.factoryfast.com.au/apps/ff/newsletter/unsubscribe.

We encourage all customers to check their order quantity, items ordered, delivery address, and other relevant information before completing checkout to avoid any disappointment due to the wrong order being placed. 

After an order has been paid, your order is put into our system where our automated dispatch process begins so depending on the time that we receive an enquiry to cancel, we may not be able to stop the dispatch. Please also note that as per our terms and conditions, we are unable to refund cancelled orders in full once they have already been processed.

The FactoryFast.com.au shopping cart allows you to change the quantity of units in your cart, as well as the ability to remove an item for your shopping cart all together. To change the number of items in your shopping cart, simply change the number then click the enter on your keyboard. This will refresh the page and update the cart to the correct quantity of items you wish to purchase. If you want to remove any product from your checkout, all you need to do is select the REMOVE button. The product will be completely removed.

If your order status appears as 'Processing', this usually means that either our accounts team has not yet been able to locate or verify your payment, or more rarely, that our system has automatically flagged your order for security reasons (e.g. when your order is made through an IP address from an overseas location). 

Generally speaking, if your order is still shown 'Processing' 2-4 days after your purchase date, that is very likely your payment has NOT been successfully verified and paid into our account. Kindly send your payment details by simply emailing us at cs@factoryfast.com.au

After an order has been paid, your order is put into our system where our automated dispatch process begins so we are unable to guarantee that the address can be changed. 

If the order has been dispatched, depending on the courier and status of the freight, we may be able to request the delivery to be redirected but will be charged a corresponding fee. 

We encourage all customers to check their order quantity, items ordered, delivery address, and other relevant information before completing checkout to avoid any problems - and additional costs.

First, kindly check the dispatch email we sent to see if there are multiple consignments for the delivery of your order. Please also check the tracking website link to see if there is still an outstanding delivery that is yet to be made. This email is automatically being sent once your order has been marked as dispatched (ie. shipped to you).

To help us serve you better, please also ensure that all your details are correct when placing your order and ensure that you are checking your correct email address for updates (as you may have more than one). If you still have not received your items within 7 days of it being shipped, please do not hesitate to contact us.

Simply log in to your account by going to https://www.factoryfast.com.au/account/login.  This will provide links to your past orders and also enable you to view and print tax invoices for each.

In addition, you can retrieve them on your email that is registered to your account as a copy is automatically being sent there.

We are only able to offer refunds (minus corresponding costs/fees) in certain cases on a case-by-case basis depending on the individual circumstance (https://www.factoryfast.com.au/terms). 

If you don't wish to keep a purchase, you may want to try reselling it online or on social media selling platforms. Many of our buyers are reporting great success with buying items and then reselling them for profit.

If your credit card was not issued by an Australian financial institution, or have an overseas internet connection, your credit card may be declined by our security systems. 

As we are the key supplier, we can offer more competitive pricing if you would like to order in bulk.

Please simply let us know which products you are interested in, the quantities (on a basis of at least a minimum of 15) and delivery postcode so we can offer our best discounted price.

Enquire for bulk purchases email us - cs@factoryfast.com.au

Currently, we don't accept partial payments. 

Unfortunately, the item has to be available so it can be checked out via your shopping cart.

Whilst regretful, please understand that this is not deliberate and that sometimes a product is supplied to us incorrectly, with some parts missing from the box.

If there is a part missing, please contact us so that we can offer our assistance by emailing us a warranty at cs@factoryfast.com.au, and we will do our best to rectify the issue and send replacements.

We are extremely sorry for any errors we might have made in packing your order. We will do our best to fix any mistakes quickly at no cost to you. If an item is missing, we can send that item out and if an item is not what you ordered, we will do an exchange. Please use the email us to get in touch with us so that we can help out straight away cs@factoryfast.com.au

Because we deliver our items directly from our warehouses to your doorstep, we currently do not have the facilities to accommodate in house tests or viewings of products in our listings. Just think, why pay someone else to do something that you can do yourself? With a little bit of your own research, and our detailed, authentic, no frills product listings, you'll know exactly what you're looking for and be less likely to spend on something you might not want later on!

And if there are product information that you require but are not posted on the listings, just contact us so we can assist.

You are free to copy the information with the photos as posted on our website then simply register as a FactoryFast.com.au member by going here: www.factoryfast.com.au/account/login. From here, you will be able to place your orders (under your account) and have them shipped to your customers' address.

Should you have specific requirements depending on your sales platform or if you have your own website, simply send us a request at cs@factoryfast.com.au so we can assist.

If you can kindly provide the item's link and the exact functionality/detail that you want to find out about, we're more than happy to provide the information you require. Simply send us a message at https://www.factoryfast.com.au/contact.

All product listings include all the relevant information that we receive from our suppliers for a given product. However, if you still need specific details, you are more than welcome to contact our customer service department directly.

Please copy and paste the product URL link from our website into our contact form, and then we will do our best to get the information that you require.

FactoryFast.com.au offer a reseller/dropshipping service at no extra cost to any individual or business. 

Simply send your details with that of your online store/s to cs@factoryfast.com.au and our Sales team is more than happy to assist.

We wish you the very best in building your business, similar to what we have done for countless other Australian businesses. We are happy for you to use our product images and descriptions when reselling / dropshipping items. 

Should you have specific requirements, depending on your sales platform or if you have your own website, simple send us a request via email at cs@factoryfast.com.au so we can assist.

Our products are typically dispatched from our warehouse within 1-2 business days of your payment being received. Please allow up to 15 working days for our delivery partners to deliver your item once it has been dispatched (depending on the location), although the following estimated shipping time frames is a good guide:

*New South Wales: 1-5 business days

* Victoria: 2-7 business days

* Queensland: 2-8 business days

* South Australia: 2-10 business days

* Tasmania: 3-10 business days

* Western Australia: 4-15 business days

* Northern Territory: 4-20 business days 

For all FactoryFast.com.au orders, we will notify you by e-mail to your registered email address once your order status has changed. This email will contain all details of the order shipping information including the courier website tracking link where you can monitor the status of your freight/s.

The delivery status of a package can be checked via the Australia Post tracking website link that we will send via email or by tracking your consignment number at https://auspost.com.au/mypost/track/#/search.

How does it work?

Each parcel carries a bar-coded shipping label, which is scanned at several points during the delivery process. This will usually happen the evening your parcel is dispatched or early next business day. Once scheduled for delivery, the local parcel contractor in your area will deliver your freight and on delivery a signature is required if someone is home. If no one is at the delivery address to receive the parcel but there is a safe spot, the driver will simply leave your item for you but if there is none, a card will be left advising that the parcel can be collected from the indicated post office that will be updated on your tracking link. 

Similar to our other courier, it can be checked via the Hunter Express tracking website link that we will send via email or by tracking your consignment number at https://www.hunterexpress.com.au/home.

On the date of the scheduled delivery, the assigned agent in your area will deliver your freight and on delivery a signature is required. If no one is at the delivery address to receive the parcel, the driver will leave a note indicating either a phone number or email address where you can contact them back to arrange redelivery.

As our warehouse operations is almost fully automated, we are unable to assist customers and private courier for pickups. 

You can send an order to an address different from your billing address.

When you go to place the order, just be sure to change the SHIPPING address to where you want it to be delivered. It doesn't need to be the same as your billing address.

If you are paying the order via PayPal though, it is their policy that shipping address be the same as that of your billing so we suggest to choose credit card as payment methods instead.

Currently, we are only able to ship within Australia. However, we are one of Australia's largest e-retailers, and expanding at a very fast rate.

First, kindly check the dispatch email we sent to see if there are multiple consignments for the delivery of your order. Our items are sent in individual packages for tracking purposes and sometimes from multiple locations. This means that although we sent them at the same time, there can be a delay in receiving all parcels from your order. Please also check the tracking website link/s to see if there is still an outstanding delivery that is yet to be made. This email is automatically being sent once your order has been marked as dispatched (ie. shipped to you).

If at least 7 working days have passed since your order was placed and there are still no updates on the tracking websites, then please contact us and we will be more than happy to assist and investigate on your behalf.

Our small items are sent via Australia Post eParcel. Although they aren't able to phone ahead before a delivery is made, if there is a safe spot in the property, it will be left by the driver as our connotes have a safe drop feature. If there is none, a note will be left in your letterbox and your post office will then hold the item for a limited time so you can pick it up.

For our larger items, we use Hunter Express. If you aren't at home, a note will be left so that you can arrange an alternate drop-off date. As we cannot control and guarantee the delivery time from our courier, we cannot advise when the item/s will be exactly delivered.

Please kindly be aware that as we ship via standard shipping only, call before delivery is not included in our connotes.

Please also ensure to track your freights via the tracking links that weill be sent to your registered email address to identify any failed delivery attempts or issues. In the event of failed delivery attempt, it is the customers responsibility to make contact with the freight carrier in response to the notes left and organise for a suitable delivery day. In the unlikely event that the parcel is returned to us, the parcel will not be re-dispatched until postage has been repaid by the customer to cover the cost of resending the parcel again including that of the courier return fee. If you do not wish to have the order redispatched, we will refund your payment minus 15% restocking fee and courier return charge.

Many thanks for your purchasing with us and for your understanding.

Usually, it takes 24-48 business hours after dispatch date for our shipping companies to upload the online delivery status. If you still cannot see the status after then, please contact us and we will help you locate your parcel. 

We ship to every corner of the Australian continent, except for over-sized items due to our courier's limitation.

Please simply go to the desired product, add it to your cart, and on your cart page enter your 4 digit postcode and click the refresh button (or by clicking "Enter" key once) - this will then refresh the postage amount to the correct amount for that product to your specific postcode. 

We offer a $5 discount for every additional item after your first item.

We are unable to offer a fixed delivery date of our freights as it is our third-party couriers who schedules the deliveries.

We understand that this may prove frustrating for customers looking to place an order and receive it in time for a birthday, wedding date, or special occasion and that is why we strongly urge all our customers to order as early as possible. This is also to ensure that you have plenty of time to check the item/s and give allowance in case there are courier delays or warranty issues. Through this, you are well-prepared when the occasion comes and that you have the complete and good-quality product that you ordered.

Unlike other online shopping sites – yes, we can hold your order from being dispatched for a maximum of two weeks.

Just simply complete your order and once your FactoryFast.com.au order number has been received, contact us immediately with the specifics of your requested delivery time frame. We will hold the item until the date you instructed us to ship them out. However, we cannot guarantee a specific delivery date given that many things are outside of our control including the courier scheduling of delivery runs. 

Generally, our standard shipping covers deliveries to the door (ground floor of your residence) only by a single delivery driver. Should your item be of a large or oversized nature, you will need to provide assistance to the driver. Two-man deliveries required due to your inability to assist is a different type of service - and couriers will normally charge additional payment for these.

FactoryFast.com.au has a strong focus of providing our customers a self-service warranty application process. We kindly ask to provide pictures of the fault/s when lodging a warranty case. And if the nature of the issue is mechanical, videos are necessary so we can see the problem/s.

Please understand that these pictures or videos allow us to visually identify, diagnose and resolve warranty issues reported quickly and efficiently - as well as this process being in accordance with our warranty and returns procedures of our terms and conditions.

We will endeavour to process your requests as soon as possible. To lodge a warranty case simply email us at cs@factoryfast.com.au.  Please ensure to add all photos to the email and have your order number in the subject

If the product is not as described, kindly send us details with photos specifying how the item is different from what is advertised so we can offer the best resolution.

If you only wish to return as you have changed your mind, kindly contact us too as we maybe able to consider the request if the product's condition is brand new and can be re-sold. Just kindly note that this will be considered as an order cancellation and that fees may apply as deduction to your refund – https://www.factoryfast.com.au/terms.

We hope that our customers can understand that pictures and/or videos allow us to visually identify, diagnose and resolve warranty issues reported quickly and efficiently. This process, being in accordance with our warranty and returns process in our terms and conditions, was designed to reduce our customers effort. As photos and videos can easily be sent via email, you need not go through the hassle of returning the product, wait for it to be received by us, then have an expert physically test them.

Just simply send us a ticket to lodge your claim – email: cs@factoryfast.com.au.

We have had countless customers over time report similar issue with our products so we are here to assist.

Simply provide us with specific information on the assembly steps you are having problems with and if possible, associated supporting photos. We will do our best to provide you with further instructions or missing steps so all you have to do is contact us.

We endeavour to offer resolutions within 48 business hours upon receipt of all the details (description, photos, and/or videos) needed to review each case.

Absolutely! 

FactoryFast.com.au is a safe and secure site where you can make purchases while keeping unscrupulous parties away from your personal information. Our website and database, where all personal information is stored, is protected by SSL technology. When you enter your details into the shopping cart and checkout section of our website, you will notice a padlock icon at the bottom of your browser window. This signifies that all information entered is encrypted and protected.